Privacy
Policy.

1. Who We Are

PerformWell Coaching is a sole trader business operated by Nick Finch, specialising in Hybrid Strength & Body Recomp coaching. We provide in-person personal training in Southampton and online coaching worldwide.

• Business name: PerformWell Coaching
• Owner: Nick Finch
• Email: [email protected]
• Website: performwellcoaching.co.uk
• Location: Southampton, UK

We are committed to protecting your personal data and handling it in a way that is transparent, lawful, and fair. This policy explains what we collect, why we collect it, and your rights under UK GDPR and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following information when you use our website or enquire about our services:

• Your name and email address
• Your phone number (if provided)
• Details you share in an enquiry or contact form, such as your goals, health background, or training history
• Technical data such as your IP address and browser type, collected automatically when you visit our site
• Communication history if you contact us by email, WhatsApp, or social media

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and assess whether our coaching services are suitable for you
• To deliver the coaching programme and support you have engaged us for
• To send you relevant updates, newsletters, or promotional content where you have given consent
• To maintain records for tax and business compliance purposes
• To improve our website and the way we communicate with potential clients

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests — to respond to enquiries and manage our business
• Contract — to deliver the services you have paid for
• Consent — for marketing communications, which you can withdraw at any time
• Legal obligation — for financial record-keeping and tax compliance

5. How Long We Keep Your Data

• Active clients: for the duration of our coaching relationship and for six years afterwards, in line with HMRC requirements
• Enquiries that did not proceed: up to 12 months, after which we will delete your details unless you have asked to remain on our mailing list
• Mailing list subscribers: until you unsubscribe

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it with third-party service providers who help us run our business, including:

• GoHighLevel / LeadConnector — our CRM, email, and form platform
• Stripe — for payment processing (we do not store card details ourselves)
• Google Workspace — for email and document management

All third-party providers are required to process your data securely and only for the purposes we specify. We do not transfer your data outside the UK or EEA without appropriate safeguards in place.

7. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data where there is no legitimate reason to keep it
• Restriction — ask us to limit how we use your data in certain circumstances
• Portability — request your data in a commonly used, machine-readable format
• Objection — object to us processing your data on the basis of legitimate interests
• Withdraw consent — at any time, where we rely on consent as our lawful basis

To exercise any of these rights, email us at [email protected]. We will respond within one month.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for full details on what we use and how to control them.

9. Complaints

If you are unhappy with how we have handled your data, please contact us first and we will do our best to resolve it. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact