Terms &
Conditions.

1. About These Terms

These Terms & Conditions govern your use of PerformWell Coaching's services and website. By booking a service or making an enquiry, you agree to these terms. Please read them carefully.

PerformWell Coaching is a sole trader business operated by Nick Finch, Southampton, UK. Contact: [email protected]

2. Our Services

We offer the following coaching services, with a speciality in Hybrid Strength & Body Recomp:

• 1-to-1 Personal Training — in-person sessions at a Southampton gym. Includes bespoke programme design, technique coaching, and nutrition support.
• Online Coaching — fully remote coaching available to clients worldwide. Includes personalised programming, weekly video check-ins, nutrition coaching, and 24/7 WhatsApp support.

All programmes are built individually around your goals, schedule, and starting point. We do not use generic or off-the-shelf plans.

3. Booking & Payment

• A free 20-minute discovery call is available to all prospective clients before committing to any service.
• Coaching services are billed on a monthly subscription basis unless otherwise agreed in writing.
• Payment is due at the start of each billing period. Coaching does not begin until payment has been received.
• Prices are as quoted at the time of booking and may be subject to change with 30 days' written notice for existing clients.
• Payments are processed securely via Stripe. We do not store your card details.

4. Cancellation & Refunds

• In-person PT sessions: must be cancelled with at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice or missed without contact will be charged in full.
• Online coaching: you may cancel your subscription at any time with 30 days' notice. No refunds are issued for the current billing period once it has begun.
• In exceptional circumstances (serious illness, bereavement), we will always try to accommodate a fair resolution. Please get in touch and we will handle it on a case-by-case basis.

5. Health & Safety

Your health and safety are our priority. By engaging our services, you confirm that:

• You are in suitable physical health to undertake exercise and have no known medical conditions that would make it unsafe to do so, or if you do, you have sought medical clearance before starting.
• You will inform Nick Finch of any changes to your health, injuries, or medical conditions that may affect your training.
• You understand that all exercise carries an inherent risk of injury and that you participate voluntarily and at your own risk.

Our coaching advice is not a substitute for medical advice. If in doubt, please consult your GP before starting any new exercise or nutrition programme.

6. Results & Our Guarantee

We are proud of the results our clients achieve, but individual results will vary depending on factors including consistency, starting point, lifestyle, and adherence to the programme.

We do not guarantee specific weight loss, muscle gain, or performance outcomes within a fixed timeframe beyond the above.

7. Intellectual Property

All training programmes, nutritional guidance, content, and materials produced by PerformWell Coaching remain the intellectual property of Nick Finch. You are licensed to use these materials for your own personal training only. You may not reproduce, distribute, sell, or share them with any third party without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, PerformWell Coaching shall not be liable for any indirect, incidental, or consequential loss arising from use of our services or website. Our total liability in any circumstance shall not exceed the total fees paid by you in the three months preceding the event giving rise to the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded under English law.

9. Privacy

We take your privacy seriously. Please see our Privacy Policy for full details on how we collect and use your personal data.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. We will give existing clients at least 30 days' notice of any material changes. Continued use of our services after that period constitutes acceptance.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact